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Customer Support


Available Monday – Friday
6:00 am – 2:00 pm PST

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Frequently asked questions

Visit our FAQ to get answers related to Stanley products, shipping, orders, warranty, returns and more.

Help and support

For general inquiries or help with your order, click here to get in touch with an agent.


We accept returns of items purchased from the Stanley website within (30) days. Returned items must be unused, undamaged, not customized, and returned in their original packaging. To request for a return label, click here.

Warranty Claims

For damaged or defective items, you can request a refund or replacement. Please submit a claim form, and a member of our team will be in touch shortly. Click here to submit a warranty claim.